Privacy Policy

This privacy policy outlines how Bilka & Raka Cosmetics collects, uses, maintains, and discloses information collected from users of our online platform and services. This policy applies to our site and all products and services offered by Bilka & Raka Cosmetics.

Personal identification information may be collected from users in a variety of ways, including, but not limited to, when users visit our site, register on the site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features, or resources we make available on our online platform. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and payment information. Users may, however, visit our site anonymously. We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain site related activities or placing orders.

Non-personal identification information may be collected about users whenever they interact with our site. Non-personal identification information may include the browser name, the type of computer, and technical information about users' means of connection to our site, such as the operating system and the Internet service providers utilized and other similar information.

Our site may use "cookies" to enhance user experience. Users' web browsers place cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies, or to alert them when cookies are being sent. If they do so, note that some parts of the site may not function properly.

Bilka & Raka Cosmetics collects and uses users' personal information for the following purposes:

- To process transactions: We may use the information users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

- To improve customer service: Information provided helps us respond to customer service requests and support needs more efficiently.

- To personalize user experience: We may use information in the aggregate to understand how our users as a group use the services and resources provided on our site.

- To improve our site: We may use feedback you provide to improve our products and services.

- To send periodic emails: We may use the email address to send user information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and other requests. If user decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the user would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

- For marketing purposes: Where consent is provided, or on the basis of legitimate interest where permitted by law, to provide users with information about products or services we feel may interest them.

The legal bases for processing personal data under GDPR are:

- Processing is necessary for the performance of a contract to which the user is a party or in order to take steps at the request of the user prior to entering into a contract (e.g., processing your order).

- Processing is necessary for compliance with a legal obligation to which Bilka & Raka Cosmetics is subject.

- Processing is necessary for the purposes of the legitimate interests pursued by Bilka & Raka Cosmetics, except where such interests are overridden by the interests or fundamental rights and freedoms of the user which require protection of personal data.

- The user has given consent to the processing for one or more specific purposes (e.g., subscribing to a newsletter).

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of personal data, username, password, transaction information, and data stored on our site. Sensitive and private data exchange between the site and its users happens over an SSL secured communication channel and is encrypted and protected with digital signatures.

We do not sell, trade, or rent users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and the site or administer activities on our behalf, such as sending out newsletters or surveys. We may share user information with these third parties for those limited purposes provided that the user has given their consent or there is another legal basis for doing so, and subject to agreements that ensure the data is processed securely and in compliance with relevant laws.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of personal data, the purposes for which we process personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

Under GDPR, users have rights regarding their personal data. These rights include:

- The right to access the personal data we hold about them.

- The right to request the correction of inaccurate personal data.

- The right to request the erasure of personal data where there is no longer a legal basis for processing.

- The right to object to processing based on legitimate interests or for direct marketing purposes.

- The right to request restriction of processing.

- The right to data portability, allowing users to obtain and reuse their personal data for their own purposes across different services.

- The right to withdraw consent at any time where processing is based on consent.

- The right to lodge a complaint with a supervisory authority.

Bilka & Raka Cosmetics has the discretion to update this privacy policy at any time. When we do, we will indicate the updated information within the policy. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. Users acknowledge and agree that it is their responsibility to review this privacy policy periodically and become aware of modifications.

By using our site, users signify their acceptance of this policy. If users do not agree to this policy, please do not use our site. Users' continued use of the site following the posting of changes to this policy will be deemed their acceptance of those changes.

If you have any questions about this privacy policy, the practices of this site, or your dealings with this site, you can contact us at the following address:

Bilka & Raka Cosmetics
21 ul. Raiko Daskalov
4000 Plovdiv, Plovdiv Province
Bulgaria